Shipping Policy
1. Payment and credit terms.
1.1 Payment terms are as stated in our quotation to you.
1.2 All goods/services sold on credit are subject to credit department approval.
1.3 Accounts exceeding agreed payment terms will be put on hold, Order may be delayed during this time as they will be subject to approval.
1.4 All delivery or invoicing discrepancies need to be notified to Hilti account department within 7 working days from receipt of delivery /invoice
1.5 The orders placed online are considered to be done by the authorized person for the company by attaching PO and that the invoice is paid within the agreed credit terms with Hilti.
1.6 All online orders are binding unless Hilti is notified as per our return policy.
2. Prices and sales conditions.
2.1 Prices on the quotations and invoices are net selling prices after agreed discounts.
2.2 Orders placed for non-standard items will be charged to the customer and cannot be cancelled.
2.3 All items are sold in sales package quantities or multiples thereof.
3. Freight.
3.1 Next day delivery service is offered in the Qatar within city limits.
3.2 Same day delivery and special handling requirements will be subject to prior mutual agreement. Additional costs may be charged for these options.
3.3 All requests for proof of delivery must be made within a period of 60 days following the date of invoice.
3.4 In case there are discrepancies noted at time of delivery, customer has to lodge complaint with Hilti customer service and make specific note on delivery note.
3.5 Any delivery discrepancies need to be notified to Hilti within 48 hours of delivery.
3.6 The customer agrees that in the event of a valid claim loss or damage to goods for which Hilti is liable, Hilti may at its sole discretion either replace the lost or damaged goods at its own expense or refund the price of the lost or damaged goods but shall then be under no further liability in connection with such loss or damage.
3.7 If for any reason the customer is unable to accept delivery of the goods at the time when the goods have been notified as ready for delivery, Hilti may at its sole discretion store and re-deliver with the cost charged to the customer, provided that the buyer shall be informed thereof.
6. Acceptance of order.
6.1 Acceptance of a customer order is limited to the expressed terms and conditions contained herein. Additional or different terms are deemed material and are objected to and rejected. All variances in the terms of the description, quantity, price or delivery schedule of the goods are subject to Hilti's acceptance.
Authorization.
Hilti representatives are not authorized to modify these terms and conditions.
Notes.
Should you have any queries about the above terms and conditions, please contact Hilti customer service toll free number 800-8676.
At times or dates given for deliveries of the goods are given in good faith and time for delivery shall not be of the essence. The Company shall not liable for any loss, costs, damages, charges a expenses caused directly or indirectly any delay in the delivery of the goods (even if caused by the Company’s negligence).
Chemical storage conditions between 5 and 20 Celsius degrees.
Right of Terms and conditions changes reserved.
Refund Policy
4. Returns policy.
4.1 Returns up to 30 days from date of invoice are accepted by Hilti Qatar with full credit note subject to all conditions under Returns Policy.
4.2 Goods must have been supplied directly by Hilti Qatar, be unused, undamaged,in their original packaging in unbroken quantity and subject to inspection.
4.3 Chemical products (with an expiry date) cannot be accepted back.
4.4 ’’Non-standard’’ are not accepted as returns.
4.5 Goods cannot be returned where they have been purchased as part of an order where product has been given free of charge, a demonstration tool or a promotion offer.
4.6 The material returned may be a portion or all of the items sold on given order (excluding items which are of an original box quantity).
4.7 Proof of purchase is required for all returned materials.
4.8 Hilti Qatar has the option to accept returns that are not complying with the above condition. In case of acceptance of those returns, Hilti Qatar has the right to apply a handling fee.
4.9 Hilti Qatar do not offer cash refunds, value of a return will be credited back to customers account or offered as a credit note.
Cancellation / Return / Exchange Policy
5. Hilti Tool Service
5.1 Hilti provides your new tool with a no cost period according to the Hilti Lifetime Service policy (please
contact your assigned sales person or Customer Service on 800 86 76 for further information).
5.2 The No Cost Period includes repair or replacement of all defective parts, servicing when indicated by the service indicator, labor costs and safety and functional checks.
5.3 Where damage is caused by improper use, use other than the intended purpose or use that is not in
accordance with the instructions provided by Hilti, or where a customer has attempted to repair the tool by
himself, a repair might, at Hilti’s discretion, be charged within the No Cost Period.
5.4 Hilti provides a repair cost limit for the entire life of the product. The price of repairs will be capped. Should the cost of the repair remain below this limit, the customer shall pay only the actual cost of repair.
5.5 Hilti provides guaranteed quality for repairs. After every charged repair, the customer will have 1 month no cost period for the entire tool according to the specification provided in paragraphs 5.2 and 5.3.
5.6 Hilti repairs or replaces all tools that suffer defects as a result of faulty materials or manufacturing faults over the entire life of the product under the Lifetime Manufacturer warranty.
5.7 Hilti provides a unique repair time promise "3 or free" under specific Repair Terms and Conditions. This time promise ensures repair within 3 working days. If this timeline is not met, the repair is considered free of charge (Repair Terms conditions apply and available on www.hilti.com.qa or can be requested from your assigned sales person or Customer Service under 800 86 76). By issuing the PO for this service, the customer acknowledges and agrees on the Repair Terms and Conditions.
5.8 Hilti retains rights to revise warranty terms at any time.
5.9 The life / lifetime of a tool is defined as the period for which Hilti holds spare parts
5.10 Hilti reserves the right to dispose of at its own discretion any uncollected tools remaining in Hilti possession for more than 3 (three) months after services rendered date.
5.11 Tools subject to unapproved quotations or where the quotation has expired will be returned to the customer in a disassembled state
5.12 Hilti reserves the right to dispose of at its own discretion any uncollected tools remaining in Hilti’s possession for more than 6 months after services rendered date.